Internode :: About :: Legal :: Critical Information Summaries

Looking for information on a current or past residential service? This section contains Critical Information summaries from 1 September 2012 to the present day.

Residential Critical Information Summaries

This page includes Critical Information Summaries with plan and pricing information for current Residential services, as well as historical information dating back to 1 September 2012.

National Broadband Network

NBN Fibre

Effective From	Effective To	Critical Information Summary
31 August 2022	Present	Download Critical Information Summary (new and existing customers)
29 June 2022	31 August 2022	Download Critical Information Summary (new and existing customers) Download Critical Information Summary (some existing customers)
02 March 2022	29 June 2022	Download Critical Information Summary (some existing customers)
13 January 2022	02 March 2022	Download Critical Information Summary (new and existing customers) Download Critical Information Summary (some existing customers)
10 November 2021	13 January 2022	Download Critical Information Summary (new and existing customers) Download Critical Information Summary (some existing customers)
02 June 2021	10 November 2021	Download Critical Information Summary (new and existing customers) Download Critical Information Summary (some existing customers)
31 March 2021	02 June 2021	Download Critical Information Summary (new and existing customers) Download Critical Information Summary (some existing customers)
10 February 2021	31 March 2021	Download Critical Information Summary (new and some existing customers) Download Critical Information Summary (some existing customers)
02 February 2021	10 February 2021	Download Critical Information Summary (new and some existing customers)
28 January 2021	10 February 2021	Download Critical Information Summary (some existing customers)
16 December 2020	28 January 2021	Download Critical Information Summary (new and some existing customers) Download Critical Information Summary (some existing customers)
20 October 2020	16 December 2020	Download Critical Information Summary (new and some existing customers) Download Critical Information Summary (some existing customers)
16 September 2020	20 October 2020	Download Critical Information Summary (new and some existing customers) Download Critical Information Summary (some existing customers)
18 June 2020	16 September 2020	Download Critical Information Summary (new and some existing customers) Download Critical Information Summary (some existing customers)
14 May 2020	18 June 2020	Download Critical Information Summary (new and some existing customers) Download Critical Information Summary (some existing customers)
6 May 2020	14 May 2020	Download Critical Information Summary (existing customers) Download Critical Information Summary (new customers)
10 February 2020	6 May 2020	Download Critical Information Summary (existing customers) Download Critical Information Summary (new customers)
30 December 2019	10 February 2020	Download Critical Information Summary (existing customers) Download Critical Information Summary (new customers)
6 Septemer 2019	30 December 2019	Download Critical Information Summary (existing customers) Download Critical Information Summary (new customers)
25 May 2018	6 September 2019	Download Critical Information Summary
13 December 2017	25 May 2018	Download Critical Information Summary
14 November 2017	13 December 2017	Download Critical Information Summary
27 July 2017	14 November 2017	Download Critical Information Summary
21 July 2016	27 July 2017	Download Critical Information Summary
19 April 2016	21 July 2016	Download Critical Information Summary
2 April 2016	19 April 2016	Download Critical Information Summary
3 February 2016	2 April 2016	Download Critical Information Summary
16 December 2015	3 February 2016	Download Critical Information Summary
12 May 2015	16 December 2015	Download Critical Information Summary
30 September 2011	12 May 2015	Download Critical Information Summary

NBN Wireless

Effective From	Effective To	Critical Information Summary
13 May 2020	Present	Download Critical Information Summary (new and some existing customers) Download Critical Information Summary (some existing customers)
30 December 2019	12 May 2020	Download Critical Information Summary
6 September 2019	30 December 2019	Download Critical Information Summary
25 May 2018	6 September 2019	Download Critical Information Summary
13 December 2017	25 May 2018	Download Critical Information Summary
27 July 2017	13 December 2017	Download Critical Information Summary
21 July 2016	27 July 2017	Download Critical Information Summary
19 April 2016	21 July 2016	Download Critical Information Summary
2 April 2016	19 April 2016	Download Critical Information Summary
16 December 2015	2 April 2016	Download Critical Information Summary
12 May 2015	16 December 2015	Download Critical Information Summary
14 October 2013	12 May 2015	Download Critical Information Summary
2 April 2012	14 October 2013	Download Critical Information Summary

NBN Hybrid Fibre-Coaxial (HFC)

Effective From	Effective To	Critical Information Summary
10 November 2021	Present	Download Critical Information Summary (existing customers)
02 June 2021	10 November 2021	Download Critical Information Summary (existing customers)
31 March 2021	02 June 2021	Download Critical Information Summary (existing customers)
10 February 2021	31 March 2021	Download Critical Information Summary (existing customers)
16 September 2020	10 February 2021	Download Critical Information Summary (existing customers)
18 June 2020	16 September 2020	Download Critical Information Summary (existing customers)
14 May 2020	18 June 2020	Download Critical Information Summary (existing customers)
6 May 2020	14 May 2020	Download Critical Information Summary (existing customers)
10 February 2020	6 May 2020	Download Critical Information Summary (existing customers)
30 December 2019	10 February 2020	Download Critical Information Summary (existing customers)
6 September 2019	30 December 2019	Download Critical Information Summary (existing customers)
5 December 2018	6 September 2019	Download Critical Information Summary
25 May 2018	5 December 2018	Download Critical Information Summary
13 December 2017	25 May 2018	Download Critical Information Summary
28 November 2017	13 December 2017	Download Critical Information Summary
14 November 2017	28 November 2017	Download Critical Information Summary
27 July 2017	14 November 2017	Download Critical Information Summary
22 November 2016	27 July 2017	Download Critical Information Summary

NBN Fibre to the Curb (FTTC)

Effective From	Effective To	Critical Information Summary
10 November 2021	Present	Download Critical Information Summary (existing customers)
02 June 2021	10 November 2021	Download Critical Information Summary (existing customers)
31 March 2021	02 June 2021	Download Critical Information Summary (existing customers)
10 February 2021	31 March 2021	Download Critical Information Summary (existing customers)
16 September 2020	10 February 2021	Download Critical Information Summary (existing customers)
18 June 2020	16 September 2020	Download Critical Information Summary (existing customers)
14 May 2020	18 June 2020	Download Critical Information Summary (existing customers)
6 May 2020	14 May 2020	Download Critical Information Summary (existing customers)
10 February 2020	6 May 2020	Download Critical Information Summary (existing customers)
30 December 2019	10 February 2020	Download Critical Information Summary (existing customers)
6 September 2019	30 December 2019	Download Critical Information Summary
5 December 2018	6 September 2019	Download Critical Information Summary
25 May 2018	5 December 2018	Download Critical Information Summary
13 March 2018	25 May 2018	Download Critical Information Summary

Fibre Phone NBN

Effective From	Effective To	Critical Information Summary
30 December 2019	Present	Download Critical Information Summary
6 June 2018	30 December 2019	Download Critical Information Summary
21 July 2016	6 June 2018	Download Critical Information Summary
12 May 2015	21 July 2016	Download Critical Information Summary
23 November 2012	12 May 2015	Download Critical Information Summary

NBN Phone

Effective From	Effective To	Critical Information Summary
30 December 2019	Present	Download Critical Information Summary (new and some existing customers) Download Critical Information Summary (some existing)
5 December 2018	30 December 2019	Download Critical Information Summary
22 May 2018	5 December 2018	Download Critical Information Summary
13 March 2018	22 May 2018	Download Critical Information Summary
28 November 2017	13 March 2018	Download Critical Information Summary
22 November 2016	28 November 2017	Download Critical Information Summary

Home Wireless Broadband

Effective From	Effective To	Critical Information Summary
10 November 2021	Present	Download Critical Information Summary (Unlimited Plan) Download Critical Information Summary (100GB Plan)
21 July 2021	10 November 2021	Download Critical Information Summary (Unlimited Plan) Download Critical Information Summary (100GB Plan)
21 July 2021	27 October 2021	Download Critical Information Summary
25 March 2021	21 July 2021	Download Critical Information Summary

5G Home Broadband

Effective From	Effective To	Critical Information Summary
19 May 2022	Present	Download Critical Information Summary
08 December 2021	19 May 2022	Download Critical Information Summary
27 October 2021	08 December 2021	Download Critical Information Summary

TurboFibre FTTB

Effective From	Effective To	Critical Information Summary
24 March 2021	Present	Download Critical Information Summary

Fibre Estates

Effective From	Effective To	Critical Information Summary
9 September 2020	Present	Download Critical Information Summary
30 December 2019	9 September 2020	Download Critical Information Summary
6 September 2019	30 December 2019	Download Critical Information Summary
12 May 2015	6 September 2019	Download Critical Information Summary
27 January 2012	12 May 2015	Download Critical Information Summary

Phone and VoIP

NodePhone VoIP

Effective From	Effective To	Critical Information Summary
14 October 2020	Present	Download Critical Information Summary
30 December 2019	14 October 2020	Download Critical Information Summary
6 June 2018	30 December 2019	Download Critical Information Summary
10 December 2015	6 June 2018	Download Critical Information Summary
28 October 2008	10 December 2015	Download Critical Information Summary

NodeMobile

Effective From	Effective To	Critical Information Summary
9 September 2021	Present	NodeMobile - Small Plan CIS NodeMobile - Medium Plan CIS NodeMobile - Large Plan CIS NodeMobile - Extra Large Plan CIS
10 March 2021	9 September 2021	NodeMobile - Small Plan CIS NodeMobile - Medium Plan CIS NodeMobile - Large Plan CIS NodeMobile - Extra Large Plan CIS
21 October 2020	10 March 2021	NodeMobile - 2.5GB Plan CIS NodeMobile - 4GB Plan CIS NodeMobile - 6GB Plan CIS NodeMobile - 14GB Plan CIS NodeMobile - 25GB Plan CIS NodeMobile - 30GB Plan CIS
5 August 2020	21 October 2020	NodeMobile - 6GB Plan CIS NodeMobile - 14GB Plan CIS NodeMobile - 25GB Plan CIS NodeMobile - 30GB Plan CIS
30 December 2019	5 August 2020	Download Critical Information Summary
22 February 2018	30 December 2019	Download Critical Information Summary
9 March 2016	22 February 2018	Download Critical Information Summary
24 September 2015	9 March 2016	Download Critical Information Summary
2 April 2015	24 September 2015	Download Critical Information Summary
2 December 2014	2 April 2015	Download Critical Information Summary
25 November 2013	2 December 2014	Download Critical Information Summary
16 July 2013	25 November 2013	Download Critical Information Summary
20 September 2012	16 July 2013	Download Critical Information Summary
14 August 2012	20 September 2012	Download Critical Information Summary

FTTB Phone

Effective From	Effective To	Critical Information Summary
24 March 2021	Present	Download Critical Information Summary

End of Sale and Other Services

NodeLine

Effective From	Effective To	Critical Information Summary
30 December 2019	22 April 2020	Download Critical Information Summary
18 February 2018	30 December 2019	Download Critical Information Summary
30 June 2016	18 February 2018	Download Critical Information Summary
22 January 2015	30 June 2016	Download Critical Information Summary
23 September 2014	22 January 2015	Download Critical Information Summary
4 March 2014	23 September 2014	Download Critical Information Summary
15 July 2009	4 March 2014	Download Critical Information Summary

Combos (ADSL2+)

Effective From	Effective To	Critical Information Summary
15 July 2013	8 October 2013	Download Critical Information Summary
1 September 2012	15 July 2013	Download Critical Information Summary

Dialup

Effective From	Effective To	Critical Information Summary
23 June 2009	Present	Download Critical Information Summary

Easy Bundle ADSL2+

Effective From	Effective To	Critical Information Summary
22 January 2015	12 December 2018	Download Critical Information Summary
22 October 2014	22 January 2015	Download Critical Information Summary
24 June 2014	22 October 2014	Download Critical Information Summary
24 September 2013	24 June 2014	Download Critical Information Summary
27 June 2013	24 September 2013	Download Critical Information Summary
15 March 2012	27 June 2013	Download Critical Information Summary

FRITZ!Box Hardware Rental

Effective From	Effective To	Critical Information Summary
18 May 2016	13 December 2016	Download Critical Information Summary
18 August 2015	18 May 2016	Download Critical Information Summary
24 February 2015	18 August 2015	Download Critical Information Summary
10 June 2014	24 February 2015	Download Critical Information Summary
16 January 2014	10 June 2014	Download Critical Information Summary
11 January 2012	16 January 2014	Download Critical Information Summary

NodeMobile Data

Effective From	Effective To	Critical Information Summary
15 September 2015	7 October 2015	Download Critical Information Summary
7 April 2015	15 September 2015	Download Critical Information Summary
29 January 2015	7 April 2015	Download Critical Information Summary
25 November 2014	29 January 2015	Download Critical Information Summary
13 May 2014	25 November 2014	Download Critical Information Summary
1 December 2010	13 May 2014	Download Critical Information Summary

Reach Fibre

Effective From	Effective To	Critical Information Summary
9 August 2012	12 September 2017	Download Critical Information Summary

South Brisbane Fibre

Effective From	Effective To	Critical Information Summary
9 August 2012	12 September 2017	Download Critical Information Summary

ADSL2+ Broadband

Easy Broadband

Effective From	Effective To	Critical Information Summary
30 December 2019	22 April 2020	Download Critical Information Summary
6 September 2019	30 December 2019	Download Critical Information Summary
28 November 2017	6 September 2019	Download Critical Information Summary
14 July 2016	28 November 2017	Download Critical Information Summary
18 May 2016	14 July 2016	Download Critical Information Summary
24 June 2014	18 May 2016	Download Critical Information Summary
24 September 2013	24 June 2014	Download Critical Information Summary
27 June 2013	24 September 2013	Download Critical Information Summary
15 March 2012	27 June 2013	Download Critical Information Summary

Easy Naked

Effective From	Effective To	Critical Information Summary
30 December 2019	22 April 2020	Download Critical Information Summary
6 September 2019	30 December 2019	Download Critical Information Summary
6 June 2018	6 September 2019	Download Critical Information Summary
28 November 2017	6 June 2018	Download Critical Information Summary
14 July 2016	28 November 2017	Download Critical Information Summary
10 December 2015	14 July 2016	Download Critical Information Summary
24 June 2014	10 December 2015	Download Critical Information Summary
24 September 2013	24 June 2014	Download Critical Information Summary
1 May 2012	24 September 2013	Download Critical Information Summary

Easy Reach

Effective From	Effective To