Skip to main content
Internode
  • Internet
    • NBN™
      • NBN Fibre Plans
      • NBN Wireless Plans
      • Coverage
    • Other Internet Products
      • Home Wireless Broadband
      • 5G Home Broadband
    • Need assistance? Call sales and support on 13 66 33
  • Mobile
  • TV
  • Business
    • Internet
      • NBN™
      • Fibre
      • Option packs
      • Hardware
    • Phone
      • NodeLine
      • NodeMobile
      • NodePhone VoIP
    • Connecting Offices
      • Case studies
      • Data centres
      • Internode Business Connect
      • Managed equipment
    • Need assistance? Call sales and support on 13 66 33
  • Support

    • Online guides

    • Online tools

    • Network status

    • Accounts and billing

    • Order status

    • FAQ
    •  
      Technical support
      1300 788 233
      Mon to Fri: 7am-12am
      Sat - Sun: 7am-12am
      Central Time (Adelaide)
      Accounts and billing
      1300 889 188
      Mon to Fri: 7am-8pm
      Sat - Sun: 7am-7pm
      Central Time (Adelaide)
      Provisioning
      1300 300 509
      Mon to Fri: 8am-7:30pm
      Sat - Sun: Closed
      Central Time (Adelaide)
  • Moving?
  • Contact
Need assistance? Call sales and support on 13 66 33

  Login to My Internode

Log into:
Forgotten your password?
About
  • Our History
  • Our Network
  • News and Media
  • Follow us online
  • Awards
  • Case Studies
  • Careers
  • Legal
    • CRA
    • Complaints Handling
    • Privacy Statement
    • Data Retention Policy
    • Copyright Information
    • TCP Code Information
    • Critical Information Summaries
      • Residential
      • Business
      • legacynbn100
    • Broadband Contract
    • Credit Information Management Policy
    • Filtering
    • Competitions
    • Other Documents
    • CSG
    • Authorised Representatives
Arrow Up Critical Information Summaries


Home - About - Legal - Critical Information Summaries - Residential

Legal Information

Looking for information on a current or past residential service? This section contains Critical Information summaries from 1 September 2012 to the present day.

Residential Critical Information Summaries

This page includes Critical Information Summaries with plan and pricing information for current Residential services, as well as historical information dating back to 1 September 2012.

  • National Broadband Network
    • NBN Fibre
    • NBN Wireless
    • NBN Hybrid Fibre-Coaxial (HFC)
    • NBN Fibre to the Curb (FTTC)
    • Fibre Phone NBN
    • NBN Phone
  • Home Wireless Broadband
  • 5G Home Broadband
  • TurboFibre FTTB
  • Fibre Estates
  • Phone and VoIP
    • NodePhone VoIP
    • NodeMobile
    • FTTB Phone
  • End of Sale and Other Services
    • NodeLine
    • Combos (ADSL2+)
    • Dialup
    • Easy Bundle ADSL2+
    • FRITZ!Box Hardware Rental
    • NodeMobile Data
    • Reach Fibre
    • South Brisbane Fibre
    • ADSL2+ Broadband
      • Easy Broadband
      • Easy Naked
      • Easy Reach

National Broadband Network

NBN Fibre

Effective FromEffective ToCritical Information Summary
31 August 2022 Present

Download Critical Information Summary (new and existing customers)

29 June 2022 31 August 2022

Download Critical Information Summary (new and existing customers)

Download Critical Information Summary (some existing customers)

02 March 2022 29 June 2022

Download Critical Information Summary (some existing customers)

13 January 2022 02 March 2022

Download Critical Information Summary (new and existing customers)

Download Critical Information Summary (some existing customers)

10 November 2021 13 January 2022

Download Critical Information Summary (new and existing customers)

Download Critical Information Summary (some existing customers)

02 June 2021 10 November 2021

Download Critical Information Summary (new and existing customers)

Download Critical Information Summary (some existing customers)

31 March 2021 02 June 2021

Download Critical Information Summary (new and existing customers)

Download Critical Information Summary (some existing customers)

10 February 2021 31 March 2021

Download Critical Information Summary (new and some existing customers)

Download Critical Information Summary (some existing customers)

02 February 2021 10 February 2021

Download Critical Information Summary (new and some existing customers)

28 January 2021 10 February 2021

Download Critical Information Summary (some existing customers)

16 December 2020 28 January 2021

Download Critical Information Summary (new and some existing customers)

Download Critical Information Summary (some existing customers)

20 October 2020 16 December 2020

Download Critical Information Summary (new and some existing customers)

Download Critical Information Summary (some existing customers)

16 September 2020 20 October 2020

Download Critical Information Summary (new and some existing customers)

Download Critical Information Summary (some existing customers)

18 June 2020 16 September 2020

Download Critical Information Summary (new and some existing customers)

Download Critical Information Summary (some existing customers)

14 May 2020 18 June 2020

Download Critical Information Summary (new and some existing customers)

Download Critical Information Summary (some existing customers)

6 May 2020 14 May 2020

Download Critical Information Summary (existing customers)

Download Critical Information Summary (new customers)

10 February 2020 6 May 2020

Download Critical Information Summary (existing customers)

Download Critical Information Summary (new customers)

30 December 2019 10 February 2020

Download Critical Information Summary (existing customers)

Download Critical Information Summary (new customers)

6 Septemer 2019  30 December 2019

Download Critical Information Summary (existing customers)

Download Critical Information Summary (new customers)

25 May 2018 6 September 2019 Download Critical Information Summary
13 December 2017 25 May 2018 Download Critical Information Summary
14 November 2017 13 December 2017 Download Critical Information Summary
27 July 2017 14 November 2017 Download Critical Information Summary
21 July 2016 27 July 2017 Download Critical Information Summary
19 April 2016 21 July 2016 Download Critical Information Summary
2 April 2016 19 April 2016 Download Critical Information Summary
3 February 2016 2 April 2016 Download Critical Information Summary
16 December 2015 3 February 2016 Download Critical Information Summary
12 May 2015 16 December 2015 Download Critical Information Summary
30 September 2011 12 May 2015 Download Critical Information Summary

NBN Wireless

Effective FromEffective ToCritical Information Summary
13 May 2020 Present 

Download Critical Information Summary (new and some existing customers)

Download Critical Information Summary (some existing customers)

30 December 2019 12 May 2020 Download Critical Information Summary
6 September 2019 30 December 2019 Download Critical Information Summary
25 May 2018 6 September 2019 Download Critical Information Summary
13 December 2017 25 May 2018 Download Critical Information Summary
27 July 2017 13 December 2017 Download Critical Information Summary
21 July 2016 27 July 2017 Download Critical Information Summary
19 April 2016 21 July 2016 Download Critical Information Summary
2 April 2016 19 April 2016 Download Critical Information Summary
16 December 2015 2 April 2016 Download Critical Information Summary
12 May 2015 16 December 2015 Download Critical Information Summary
14 October 2013 12 May 2015 Download Critical Information Summary
2 April 2012 14 October 2013 Download Critical Information Summary

NBN Hybrid Fibre-Coaxial (HFC)

Effective FromEffective ToCritical Information Summary
10 November 2021 Present Download Critical Information Summary (existing customers)
02 June 2021 10 November 2021 Download Critical Information Summary (existing customers)
31 March 2021 02 June 2021 Download Critical Information Summary (existing customers)
10 February 2021 31 March 2021 Download Critical Information Summary (existing customers)
16 September 2020 10 February 2021 Download Critical Information Summary (existing customers)
18 June 2020 16 September 2020 Download Critical Information Summary (existing customers)
14 May 2020 18 June 2020 Download Critical Information Summary (existing customers)
6 May 2020 14 May 2020 Download Critical Information Summary (existing customers)
10 February 2020 6 May 2020 Download Critical Information Summary (existing customers)
30 December 2019 10 February 2020 Download Critical Information Summary (existing customers)
6 September 2019 30 December 2019 Download Critical Information Summary (existing customers)
5 December 2018 6 September 2019 Download Critical Information Summary
25 May 2018 5 December 2018 Download Critical Information Summary
13 December 2017 25 May 2018 Download Critical Information Summary
28 November 2017 13 December 2017 Download Critical Information Summary
14 November 2017 28 November 2017 Download Critical Information Summary
27 July 2017 14 November 2017 Download Critical Information Summary
22 November 2016 27 July 2017 Download Critical Information Summary

NBN Fibre to the Curb (FTTC)

Effective FromEffective ToCritical Information Summary
10 November 2021 Present Download Critical Information Summary (existing customers)
02 June 2021 10 November 2021 Download Critical Information Summary (existing customers)
31 March 2021 02 June 2021 Download Critical Information Summary (existing customers)
10 February 2021 31 March 2021 Download Critical Information Summary (existing customers)
16 September 2020 10 February 2021 Download Critical Information Summary (existing customers)
18 June 2020 16 September 2020 Download Critical Information Summary (existing customers)
14 May 2020 18 June 2020 Download Critical Information Summary (existing customers)
6 May 2020 14 May 2020 Download Critical Information Summary (existing customers)
10 February 2020 6 May 2020 Download Critical Information Summary (existing customers)
30 December 2019 10 February 2020 Download Critical Information Summary (existing customers)
6 September 2019 30 December 2019 Download Critical Information Summary
5 December 2018 6 September 2019 Download Critical Information Summary
25 May 2018 5 December 2018 Download Critical Information Summary
13 March 2018 25 May 2018 Download Critical Information Summary

Fibre Phone NBN

Effective FromEffective ToCritical Information Summary
30 December 2019 Present Download Critical Information Summary
6 June 2018 30 December 2019 Download Critical Information Summary
21 July 2016 6 June 2018 Download Critical Information Summary
12 May 2015 21 July 2016 Download Critical Information Summary
23 November 2012 12 May 2015 Download Critical Information Summary

NBN Phone

Effective FromEffective ToCritical Information Summary
30 December 2019 Present

Download Critical Information Summary (new and some existing customers)

Download Critical Information Summary (some existing)

5 December 2018 30 December 2019 Download Critical Information Summary
22 May 2018 5 December 2018 Download Critical Information Summary
13 March 2018 22 May 2018 Download Critical Information Summary
28 November 2017 13 March 2018 Download Critical Information Summary
22 November 2016 28 November 2017 Download Critical Information Summary

Home Wireless Broadband

Effective FromEffective ToCritical Information Summary
10 November 2021 Present

Download Critical Information Summary (Unlimited Plan)

Download Critical Information Summary (100GB Plan)

21 July 2021 10 November 2021 Download Critical Information Summary (Unlimited Plan) Download Critical Information Summary (100GB Plan)
21 July 2021 27 October 2021 Download Critical Information Summary
25 March 2021 21 July 2021 Download Critical Information Summary

5G Home Broadband

Effective FromEffective ToCritical Information Summary
19 May 2022 Present

Download Critical Information Summary

08 December 2021 19 May 2022

Download Critical Information Summary

27 October 2021 08 December 2021

Download Critical Information Summary


TurboFibre FTTB

Effective FromEffective ToCritical Information Summary
24 March 2021 Present Download Critical Information Summary

Fibre Estates

Effective FromEffective ToCritical Information Summary
9 September 2020 Present Download Critical Information Summary
30 December 2019 9 September 2020 Download Critical Information Summary
6 September 2019 30 December 2019 Download Critical Information Summary
12 May 2015 6 September 2019 Download Critical Information Summary
27 January 2012 12 May 2015 Download Critical Information Summary

Phone and VoIP

NodePhone VoIP

Effective FromEffective ToCritical Information Summary
14 October 2020 Present Download Critical Information Summary
30 December 2019 14 October 2020 Download Critical Information Summary
6 June 2018 30 December 2019 Download Critical Information Summary
10 December 2015 6 June 2018 Download Critical Information Summary
28 October 2008 10 December 2015 Download Critical Information Summary

NodeMobile

Effective FromEffective ToCritical Information Summary
9 September 2021 Present

NodeMobile - Small Plan CIS

NodeMobile - Medium Plan CIS

NodeMobile - Large Plan CIS

NodeMobile - Extra Large Plan CIS

10 March 2021 9 September 2021

NodeMobile - Small Plan CIS

NodeMobile - Medium Plan CIS

NodeMobile - Large Plan CIS

NodeMobile - Extra Large Plan CIS

21 October 2020 10 March 2021

NodeMobile - 2.5GB Plan CIS

NodeMobile - 4GB Plan CIS

NodeMobile - 6GB Plan CIS

NodeMobile - 14GB Plan CIS

NodeMobile - 25GB Plan CIS

NodeMobile - 30GB Plan CIS

5 August 2020 21 October 2020 

NodeMobile - 6GB Plan CIS

NodeMobile - 14GB Plan CIS

NodeMobile - 25GB Plan CIS

NodeMobile - 30GB Plan CIS

30 December 2019 5 August 2020 Download Critical Information Summary
22 February 2018 30 December 2019 Download Critical Information Summary
9 March 2016 22 February 2018 Download Critical Information Summary
24 September 2015 9 March 2016 Download Critical Information Summary
2 April 2015 24 September 2015 Download Critical Information Summary
2 December 2014 2 April 2015 Download Critical Information Summary
25 November 2013 2 December 2014 Download Critical Information Summary
16 July 2013 25 November 2013 Download Critical Information Summary
20 September 2012 16 July 2013 Download Critical Information Summary
14 August 2012 20 September 2012

Download Critical Information Summary


FTTB Phone

Effective FromEffective ToCritical Information Summary
24 March 2021 Present Download Critical Information Summary

End of Sale and Other Services

NodeLine

Effective FromEffective ToCritical Information Summary
30 December 2019 22 April 2020 Download Critical Information Summary
18 February 2018 30 December 2019 Download Critical Information Summary
30 June 2016 18 February 2018 Download Critical Information Summary
22 January 2015 30 June 2016 Download Critical Information Summary
23 September 2014 22 January 2015 Download Critical Information Summary
4 March 2014 23 September 2014 Download Critical Information Summary
15 July 2009 4 March 2014 Download Critical Information Summary

Combos (ADSL2+)

Effective FromEffective ToCritical Information Summary
15 July 2013 8 October 2013 Download Critical Information Summary
1 September 2012 15 July 2013 Download Critical Information Summary

Dialup

Effective FromEffective ToCritical Information Summary
23 June 2009 Present Download Critical Information Summary

Easy Bundle ADSL2+

Effective FromEffective ToCritical Information Summary
22 January 2015 12 December 2018 Download Critical Information Summary
22 October 2014 22 January 2015 Download Critical Information Summary
24 June 2014 22 October 2014 Download Critical Information Summary
24 September 2013 24 June 2014 Download Critical Information Summary
27 June 2013 24 September 2013 Download Critical Information Summary
15 March 2012 27 June 2013 Download Critical Information Summary

FRITZ!Box Hardware Rental

Effective FromEffective ToCritical Information Summary
18 May 2016 13 December 2016 Download Critical Information Summary
18 August 2015 18 May 2016 Download Critical Information Summary
24 February 2015 18 August 2015 Download Critical Information Summary
10 June 2014 24 February 2015 Download Critical Information Summary
16 January 2014 10 June 2014 Download Critical Information Summary
11 January 2012 16 January 2014 Download Critical Information Summary

NodeMobile Data

Effective FromEffective ToCritical Information Summary
15 September 2015 7 October 2015 Download Critical Information Summary
7 April 2015 15 September 2015 Download Critical Information Summary
29 January 2015 7 April 2015 Download Critical Information Summary
25 November 2014 29 January 2015 Download Critical Information Summary
13 May 2014 25 November 2014 Download Critical Information Summary
1 December 2010 13 May 2014 Download Critical Information Summary

Reach Fibre

Effective FromEffective ToCritical Information Summary
9 August 2012 12 September 2017 Download Critical Information Summary

South Brisbane Fibre

Effective FromEffective ToCritical Information Summary
9 August 2012 12 September 2017 Download Critical Information Summary

ADSL2+ Broadband

Easy Broadband
Effective FromEffective ToCritical Information Summary
30 December 2019 22 April 2020 Download Critical Information Summary
6 September 2019 30 December 2019 Download Critical Information Summary
28 November 2017 6 September 2019 Download Critical Information Summary
14 July 2016 28 November 2017 Download Critical Information Summary
18 May 2016 14 July 2016 Download Critical Information Summary
24 June 2014 18 May 2016 Download Critical Information Summary
24 September 2013 24 June 2014 Download Critical Information Summary
27 June 2013 24 September 2013 Download Critical Information Summary
15 March 2012 27 June 2013 Download Critical Information Summary
Easy Naked
Effective FromEffective ToCritical Information Summary
30 December 2019 22 April 2020 Download Critical Information Summary
6 September 2019 30 December 2019 Download Critical Information Summary
6 June 2018 6 September 2019 Download Critical Information Summary
28 November 2017 6 June 2018 Download Critical Information Summary
14 July 2016 28 November 2017 Download Critical Information Summary
10 December 2015 14 July 2016 Download Critical Information Summary
24 June 2014 10 December 2015 Download Critical Information Summary
24 September 2013 24 June 2014 Download Critical Information Summary
1 May 2012 24 September 2013 Download Critical Information Summary
Easy Reach

<t

Effective FromEffective To
  • Internode
  • About Us
  • Privacy Statement
  • Make a Complaint
  • Legal Information
  • Authorised Representatives
  • © 2026 Internode Pty Ltd
We acknowledge the Traditional Custodians of Country throughout Australia and the lands on which we, and our communities live, work and connect. We pay our respects to their Elders, past, present, and emerging.