Internode :: About

This section contains documents relating to Internode's Customer Relationship Agreement (CRA) and other important information.

Legal Information

Customer Relationship Agreement
Important information about your rights and obligations as an Internode customer.
Privacy Statement
How Internode collects, uses, shares, and holds your personal information.
Copyright Information
Information about online copyright infringement and reporting.
Critical Information Summaries
A library of current and historical Critical Information Summaries dating back to 1 September 2012.
Credit Information Management Policy
Details about how customer credit information is managed by Internode.
Other Documents
Other documents, including Hotspot End User Terms and Financial Hardship Policy.

Complaints Handling
How to lodge a complaint and details of our complaints handling and escalation process.
Data Retention Policy
Internode's stance on data retention and information on which data we retain.
TCP Code Information
Information about the Telecommunications Industry code of practice.
Broadband Contract
All about our 24 month and 1 month contract options including fees and more.
Online Safety & Content Filtering
Information on issues relating to online safety, such as how to protect your children from inappropriate websites.
Competitions
Winners, Terms & Conditions, and Privacy Statement relating to competitions run by Internode.
Customer Service Guarantee
The minimum performance standard when provisioning or repairing a fixed line telephone service.